Everything you need to know about GreatHost's coin system, contracts, and getting help when you need it.
GreatHost ofrece dos opciones para utilizar nuestros servicios: el sistema de monedas pre-pago para planes estándar y planes completamente gratuitos con renovación manual.
Choose from our available coin packages:
Perfect for testing and small projects
Great for personal servers
Most popular choice for regular use
Ideal for multiple servers
Best value for heavy users
Click "Buy Coins" in the navigation menu or from your dashboard.
Choose from the predefined packages or enter a custom amount in EUR.
Follow the payment process to complete your coin purchase.
Your coins will be added to your account balance immediately after payment.
Here's how much each service costs per day:
Our free plans offer a no-cost alternative for users who want to try our services or have small projects:
Understanding how server contracts work and the server lifecycle process.
Your server is active, consuming coins daily (for paid plans) or requiring manual renewal (for free plans), and available to players.
You've cancelled the server. It's no longer accessible and not consuming coins, but data is preserved.
After a few days, suspended servers are automatically deleted to free up resources.
Navigate to the "Contracts" page from the main menu to view all your active services.
Locate the server you want to cancel in your contracts list.
Click the "Cancel" button for the server you want to stop.
Confirm your decision. The server will be immediately suspended and stop consuming coins.
If you've cancelled a server but want to reactivate it before automatic deletion:
GreatHost offers free plans with the following features:
From the Contracts page, click on your free server to view the details.
Verify how much time you have accumulated. Remember that the maximum is 5 days (120 hours).
Use the green renewal button to add 12 additional hours to your server.
After renewing, you'll need to wait 30 minutes before you can renew again.
Get help when you need it through our various support channels.
Submit detailed support requests for technical issues and account problems
Join our Discord server for community support and real-time chat
Browse our comprehensive guides and tutorials
Search for answers to frequently asked questions
Click "Support" in the navigation menu to access the support system.
Provide a clear, detailed description of your problem including any error messages.
Mention your server type, when the issue started, and steps you've already tried.
Submit your ticket and wait for a response from our support team.
Join our Discord server for:
Your current coin balance is always visible in the navigation bar when logged in. You can also see detailed transaction history on your dashboard.
The Contracts page shows all your active and cancelled services with their current status, daily costs, and available actions.
When your coin balance reaches zero, your servers will be automatically suspended within 24 hours. They'll remain in suspended state for 7 days before being permanently deleted.
Refund policies vary depending on your purchase. Please contact support for specific refund requests.
Coins are consumed based on your server's plan and resources. You can see the daily cost on your contract details page.
Currently, coin transfers between accounts are not supported.
We accept major credit cards, PayPal, and select regional payment methods. Available payment options will be shown during checkout.
Cancelled servers remain in suspended state for 7 days before being permanently deleted.
Free servers require manual renewal to ensure that resources are only used by active users. This system allows us to offer completely free servers while maintaining efficient use of system resources.
If you don't renew your free server before the accumulated time expires, it will be automatically suspended. It will remain in suspended state for 7 days before being permanently deleted, just like paid servers.
Currently it is not possible to directly convert a free server to a paid one. You will need to create a new server with a paid plan and manually migrate your data.